TiVo Box

[jg014]

Hi,

I have had the same TiVo box from when our Virgin Media was installed (2014) and I was wondering if it was possible to purchase a new upgraded TiVo box as I think this one is finally on it's way out; Screen has started to pixelate and sometimes there is sound but no picture. (I've come to realise we missed out on the free upgrade apparently a few years ago?)

Thanks 

- Jacky

[nodrogd]

TiVO boxes are now no longer being replaced when they fail. If you get a new box it will have to be a V6 or V360.

Whatever option you take you must be a Virgin Broadband customer to use it.

V6 operates on the existing TiVO firmware platform. If you move to V360 this runs on the newer Horizon firmware, which is totally different.

[jg014]

that's great,

how would I go about purchasing one?

[nodrogd]

As you have a fault, just call it in as such & the box will be replaced with a V6.

I would not talk to sales reps as they will try to upsell you to V360, from which there is no going back to TiVO once you change.

[Gareth_L]

Hello jg014,

Thanks for your post. 

Sorry to hear the TiVo is on its way out.

The easiest way to get a V6 box is for a Technician to come out, which I can arrange for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L