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TiVo Box stuck on update

Right now our TiVo box is stuck at updating for days.
Turned off for few hours, left trying to update for a few days, nothing worked.

What should I do?

Thanks

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Re: TiVo Box stuck on update

Hi,
Please send me a private message, not reply or quick reply, with your account number, area code/ postcode and the serial number of the TV box and I'll look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.
Rob


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 6
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Re: TiVo Box stuck on update

Hello Robert,

Thanks for the fast response.
For some reason the TiVo went through the updating and now it´s trying to connect to Virgin service.
I will come back to let you know if started to working or not.

Cheers

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Re: TiVo Box stuck on update

Hello!

I had to restart my TiVO box and got stuck at updating again...
Any help?
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Re: TiVo Box stuck on update

Hi if you are still having problems, press Home go to help and settings press OK then settings then network and reconnect to the virgin media network that should restore all your data etc.Regards Micky
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Re: TiVo Box stuck on update

Hello LittleMick73,

That´s not the issue, the updating screen is before loading the interface. It says updating steps 1/3 and never gets through the 1st step.

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