Started doing this a few weeks ago now and some days it will crash 5 or 6 times. Any programmes being recorded are lost and the restart takes at least minutes.
The lights on the front flash then it all goes off and goes through a lengthy start-up proceedure. Very annoying.
Tried the online service checker, which has proved to be no use whatsoever. Tried contacting technical help more times than I can remember and have never been able to get through - even been cut off after waiting on hold for more than 40 minutes.
In frustration, I filed a complaint and did receive a response a few weeks ago, and was transferred to Technical Help. Their systems were down when I spoke to them, so they weren’t able to run their tests, however they insisted I call them back despite me explaining the issues I’ve had contacting them direct.
That was in early January and I’ve been unable to get through to Technical Help ever since. I feel like I’m in some sort of customer support purgatory!
Can some please advise? I’m sure I need a replacement box and an engineer visit, but actually need to speak to someone at Virgin.
S