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Geordiechris41
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TiVo Box freezing/turning officials

Hi just need some advice my TiVo box is freezing locking up and switching itself off. I’ve tried to get through to speak to someone but all I get is an automated message.
I suspect the box is faulty but I’ve never known a company that makes it so hard to actually speak to someone. So hopefully someone here can help me get this issue sorted thanks in advance.

 

 

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japitts
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Re: TiVo Box freezing/turning officials

It does sound like your box is faulty.

Can you describe what you mean by "all I get is an automated message"? The IVR isn't the greatest, but many people report success by just choosing the "I have a fault with my TV service" options and then ignoring all the following choices. Don't press anything, just wait on the line until you're put in the queue.

VM staff do respond on here, but ordinarily you're looking at potentially a couple of day's wait (given that it's the weekend)

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Geordiechris41
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Re: TiVo Box freezing/turning officials

Thanks for the reply I have managed to finally get through to speak to someone thanks again

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Akua_A
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Re: TiVo Box freezing/turning officials

Hi @Geordiechris41

 

Welcome to our community forums and thank you for your first posts.

 

Sorry to hear you experienced an issue with your TiVo box. We are however glad to see you were able to speak to a member of our team who was able to resolve this.

 

Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
Forum Team



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