For quite a while now recorded playback on the TiVO box freezes or jitters for about 20 to 30 seconds then the playback will continue. However, on occasions it will freeze completely and the only way to continue is to reset the system.
This could be a hard drive problem. You've not mentioned any problems with live TV broadcasts so I presume that's OK - try pausing live TV for a short time and then watch delayed by a short time. This is also a recording and uses your hard drive in the same way - does this behave in a similar way?
Hard drive faults - if this is what yours is - can't be repaired remotely and will, sooner or later, mean a box replacment.
Recently it has started to reset itself without warning at least once a day whereby recorded programmes would only be partially recorded. This can happen any time of the day.
A rebooting box is a faulty box, and when you report this fault, you'll likely get your TiVo replaced like-for-like. First off, if you want a V6 you need to have VM broadband, it's a requirement - do you?
When you report the TiVo faulty, you can certainly ask to be swapped for a V6 and the worst that the agent/engineer can say is "no". Your alternative option i to follow the "re-grade" route - look at a wholesale review of your package bundle with a view to recontracting onto a current bundle for the next 18months. And make sure that a box-swap to a V6 is part of the deal. If you take this line, just make sure you're not sold a 360 without full knowledge of the implications & differences.
Fault reporting can be done one of two ways:
1: Call in - 150 from a VM phone or 0345 4541111 from any other phone.
2: Wait here - may be a few days - for staff to respond.
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