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Nw123
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Threatening to cancel my service

Had an email from virgin  threatening to cancel my service as I haven’t paid my bill - which I have by DD. Have now spent 6 hours on the phone keep getting cut off. No live chat available. Have even tweeted them - nothing. Only been with them 6 weeks and it’s just awful customer service. There is no way of speaking to anyone. Need broadband for my job - really stressful. 

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Cueball99
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Re: Threatening to cancel my service

Are you sure it's from Virgin? I get spam emails saying this all the time.

Log on to your account and check your bills.

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Nw123
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Re: Threatening to cancel my service

Hi - yes it’s on my app too. I’ve messaged through the app ... no response. It is just impossible to speak to someone, appreciate the world is a bit crazy at the moment but sky aren’t having the same customer service issues...

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Lee_R
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Re: Threatening to cancel my service

Nw123

To be honest, this sounds like a 'phishing' email sent by a 3rd party and not sent by ourselves.  If you'd like peace of mind, I'd be happy to investigate this further for you?

Regards

Lee_R

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Lee_R
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Re: Threatening to cancel my service

Nw123

To enable me to look into this further, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.
Regards


Lee_R

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Nw123
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Re: Threatening to cancel my service

Hello Lee, yes please. As I’m currently WFH for the foreseeable having no broadband is a grim prospect. 

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