t's sounds like VM have deactivated the working box instead of the failed box.
It looks like you need to speak to TV Faults re-activate the original working box. Call centres are probably closed now, but try calling first thing in the morning at 8am when lines are least busy. 150 from a Virgin landline , or 0345 4541111 from any other phone.
You will need the box serial number and your account number and area number.
In the meantime if you want to watch TV downstairs then i suggest swapping the bedroom box for the non working downstairs box for now.
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