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BOONSGGO
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The post code search is wrong when checking if Virgin is in the area

I live in Flat 6 out of 9 flats in the block. When checking my post code Virgin say services are not in my area yet flat 7 and flat 9 have Virgin and you can see this when you choose their flats in the post code check. Live Chat Virgin and they say fill in a form even though they can see the services are clearly in the area! Why is Virgin not able to quickly onboard me as a customer? Who do I escalate this too? It really is ridiculous. 

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LittleMick73
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Re: The post code search is wrong when checking if Virgin is in the area

Hi the first question is what floor is the flat on, it doesn't follow that because other flats have it its automatically available to yours.Regards Micky
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BOONSGGO
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Re: The post code search is wrong when checking if Virgin is in the area

Its floor and the others 2nd floor

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Christy_D
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Re: The post code search is wrong when checking if Virgin is in the area

I've PM'd you now.

Thanks

Christy


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