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Brookie2020
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Terrible service when trying to sort out overcharge of monthly bill

Been an hour to get through to virgin media to sort bill out, overcharge massively and no one at Virgin want to sort it outwants 

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Natalie_L
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Re: Terrible service when trying to sort out overcharge of monthly bill

HI Brookie202,

 

Thank you for getting in touch. 

 

I am very sorry for the delay in reaching the team. We are busier than usual at the moment but working hard to speak to you as soon as possible. 

 

Can you please expand on what has been happening regarding your billing and charges?

 

Thanks 

 

 

Nat
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