Telephoning 150

[Boscawen45642]

No TV for 2 days. Tried 150 numerous times always 'phone back later'

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[Adri_G]

Hi Boscawen45642, thank you for your post on our help forums today.

I'm sorry to hear of the TV service being down for the past 2 days and the issues you've had speaking to one of our team to report this, we'd be happy to help you in the best way we can.

Can you please expand on the problems with your TV box and services and have any other services been impacted such as broadband and/or landline?

Does your TV box turn on and do you get an error message or code displayed on screen?

Lastly, have you checked for relevant service issues in your area here where we report and update any known faults for our local customers?

Let us know more and we're glad to assist.

[Boscawen45642]

Sorry, now been in touch, problem sorted.

[Adri_G]

Hey, thanks for letting us know it's been resolved. 🙂
We're glad to know you've sorted things out and your TV is back up and running! 

If you need any help with your services in the future feel free to get back to our forum and we'll be happy to assist you.

Best regards,

[Boscawen45642]

Thank you for your offer to help. Eventually got thru to 150 and they seem to think our remote control is faulty, sending a new one. Not here today but hopefully will arrive Monday and problem fixed.

[Boscawen45642]

New remote came today and it works!! Can watch TV again