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TV won’t connect error code 130 and 133

Hi,

 

We have no access to catch up tv, no access to apps etc. Live tv is fine. Internet is fine on other devices. 

I’ve  checked connections are pushed in fully, unplugged power from everything, switched off at wall. Switched on hub, waited, then switched on TiVo box. But it still won’t connect. Online help directs me to a helpline which directs me back to the site (call centres understandably closed). 

anything else I can try before the school holidays next week!

thanks

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Re: TV won’t connect error code 130 and 133

Hi

If there is a cable connecting both your modem and box disconnect it and connect via wifi (assuming its a v6 box)

Remote control

Home,help and settings,settings,network,change network settings,connect to wifi,search for wifi networks

Find your wifi network name and type in the password

If this works, again go to home,help and settings,settings,network, connect to the virgin media service now

Scott 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: TV won’t connect error code 130 and 133

Thanks so so much - problem solved! 

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