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Ben4953
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TV transmission problem

Is anyone experiencing transmission issues with Virgin this week? I’m getting poor transmission on all my boxes for the past couple of days 

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japitts
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Re: TV transmission problem

Try calling 0800 5610061 - service status line lists faults in your local area.

If nothing's reported, and you've rebooted your box, then call TV Faults on 150 to report it.

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Ben4953
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Tv transmission issues

Has anyone managed to log a problem with Virgin on the phone? I’m unable to log a tv transmission problem but I keep being transferred to an automatic system which cuts off after suggesting that you check for  answers on the website. 

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SCA1972
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Re: Tv transmission issues

@Ben4953 Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules.  I have merged your threads.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

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My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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