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TV remote app communication error

I am trying to connect an iPad Air to my v6 box on the control app but keep getting a communication error. Have rebooted wi-fi, have deleted and reinstalled app, have rebooted v6 box, the app works on a different iPad on the same box. Any help would be appreciated. 

thanks

 

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Re: TV remote app communication error

Hello

Are both iPads on the same version of iOS ?

Is you iPad Air a wireless and mobile data model, if so turn off mobile data and try again.

Mike

 

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Re: TV remote app communication error

Different iOS but according to App Store it should work. Not mobile data as for my son.
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Re: TV remote app communication error

Hi JillOgden11,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to read that you've been having issues with the TV Control application on the iPad. Have you managed to get this resolved with our team or is it still on going?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you if you still seek assistance

 

Kindest regards, David_Bn

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