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Julinavi
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TV problems

I have sound but no picture. I can change channels but the screen is dark. I have checked all connections and tried shutting down and restarting. Can anyone help?

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Beth_G
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Re: TV problems

Hi Julinavi,

 

Thanks for your post and welcome to the community.

 

I am sorry to hear about your TV picture issue. Can you please confirm whether there is no picture at all, or whether the screen is very dark? Are you able to view the home page okay?

 

I'd recommend trying a new HDMi cable and also trying a new HDMi port in the back of your TV to see if that does the trick.

 

Let me know how that goes.

 

Beth

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