Menu
Reply
scottbradley571
  • 6
  • 0
  • 0
Joining in
2,431 Views
Message 1 of 8
Flag for a moderator

TV pixelating

Over the last few weeks my TV picture keeps pixelating to a point its unwatchable.

Have tried rebooting and replaced HDMI cable nothing has worked.

Please help

0 Kudos
Reply
japitts
  • 19.2K
  • 2.48K
  • 4.4K
Very Insightful Person
Very Insightful Person
2,427 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: TV pixelating

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
scottbradley571
  • 6
  • 0
  • 0
Joining in
2,402 Views
Message 3 of 8
Flag for a moderator

Replacement box

Spoiler
If I need a replacement tivo box due to my picture keeps pixelating would this be for free? 
0 Kudos
Reply
scottbradley571
  • 6
  • 0
  • 0
Joining in
2,405 Views
Message 4 of 8
Flag for a moderator

Re: TV pixelating

Would a replacement tivo box be free if there's a problem with the one I have? 

0 Kudos
Reply
japitts
  • 19.2K
  • 2.48K
  • 4.4K
Very Insightful Person
Very Insightful Person
2,399 Views
Message 5 of 8
Flag for a moderator

Re: TV pixelating

Any fault repairs (to cabling) or equipment replacements are FOC providing there's been no wilful damage.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
scottbradley571
  • 6
  • 0
  • 0
Joining in
2,395 Views
Message 6 of 8
Flag for a moderator

Re: TV pixelating

Sorry I'm a bit thick but what does FOC mean? 

0 Kudos
Reply
japitts
  • 19.2K
  • 2.48K
  • 4.4K
Very Insightful Person
Very Insightful Person
2,381 Views
Message 7 of 8
Flag for a moderator

Re: TV pixelating

FOC = Free of charge

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
2,286 Views
Message 8 of 8
Flag for a moderator

Re: TV pixelating

Hello @scottbradley571,

Welcome! Thanks for posting.

I am sorry for the issues with your TV service.

I located your account and can see you have contacted us since this post, are you needing help with this still?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply