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MUAksoy
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TV picture pixelating

In the last couple of weeks my picture on certain channels started pixelating badly. Mainly HD channels. BBC1 especially and even loosing signal completely. Is this a service problem? I have already rebooted the TV box once but problem still persists.
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japitts
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Helpful Answer

Re: TV picture pixelating

Check for known local issues at https://my.virginmedia.com/faults/service-status

If nothing's listed there, and especially if you've had the problem for some length of time, there's a fair chance the problem is local to you and Virgin don't know about the fault.

The forum staff will probably pick this thread up in a few days/week and help out, but this is primarily a customer-forum so I'd suggest you call CS on 150 from a Virgin landline, or 0345 4541111 (landline rates) from any other phone and report your fault. The chances are it'll need a tech visit to fix, so the sooner you report it, the sooner it should be resolved 😉