You've posted in the Tivo forum so I'm assuming you have one of the older Tivo boxes.
If so the following thread should help Managing-Your-Account-Cable/Remote
However, since this is your first forum post you may be a new VM user, if so you will have a 360 box.
You can confirm which box you have by looking at the following page
Please update the thread either way so we can help further if necessary.
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