Virgin Media Community

[Zef2911]

We've just bought a new Sharp TV and I'm looking for the pairing code for my Tivo remote.

Sharp's support line say that they don't support Virgin media remotes but I was wondering if I just need the correct code. The TV is model 40CI1KA

Grateful for any help

Many thanks 

Steve

[newapollo]

Hi Steve,

You've posted in the Tivo forum so I'm assuming you have one of the older Tivo boxes.

If so the following thread should help Managing-Your-Account-Cable/Remote 

However, since this is your first forum post you may be a new VM user, if so you will have a 360 box.

You can confirm which box you have by looking at the following page

 https://www.virginmedia.com/care/tv-fault/which-tv-box 

Please update the thread either way so we can help further if necessary.

[Zef2911]

It's a Tivo box

Thanks 

[Zef2911]

I've tried doing the manual method to input about 40 codes to my virgin remote but it hasn't worked. I think my next step is to use the 'scan' method to run through all the codes.

Can any one advise please?

Many thanks 

Steve 

[Zef2911]

I spent about 40 minutes sending the codes to the TV using the scan method but no progress.

Would I be right in thinking that my remote contains lots of codes but as it is quite old that it might not hold the correct code for a brand new TV?

I would be very grateful for advice how to take this forward 

Many thanks

Steve

[Matthew_ML]

Hey Zef2911, thank you for reaching out and I am sorry to hear this.

We can't guarantee our equipment would work with any 3rd party equipment and when it does it might not work 100% 

What error code is it giving you? Thanks