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TV guide to be announced

Hi

My tv listings are showing as to be announced and I have received a message in my box to say I only have 3 days left of info about recordings left. I have tried to connect to Virgin network many times but each time it says that the connection is interrupted. I have restarted the box a few times and no change and have also checked all connections and broadband is working as always

Any help would be great

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Message 2 of 28
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Re: TV guide to be announced

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number i could check whats going with your services and answer any other queries you may have


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 28
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Re: TV guide to be announced

I have the same issue.  There are several threads asking same question.  It appears to be a national outage according to 1 response?

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Message 4 of 28
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Re: TV guide to be announced

I have exactly the same problem. I keep getting a message saying the connection was interrupted. I connected the TiVo box to the router with an ethernet cable, but that did not resolve the issue

My settings indicate that the last time the guide was updated was 30th March. I would speculate that this has been a problem since then.

Are VirginMedia doing anything about this? I cannot see that it is a 'known' issue

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Message 5 of 28
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Re: TV guide to be announced

I'm having same issues, please can someone tel me how to resolve..I pay well over what this service is providing and found virgin very slow to respond.

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Message 6 of 28
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Re: TV guide to be announced

Just checked and my TV guide is now showing all programs.

 

If someone has done something to sort this out, then THANK YOU! 

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Message 7 of 28
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Re: TV guide to be announced

Mine is not working still 

 

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Message 8 of 28
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Re: TV guide to be announced

All.back..please can you advise what to do if this happens again.

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Message 9 of 28
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Re: TV guide to be announced

We are having this issue as well, across a broad range of channels (for quite a few weeks now) 

Often we don't know what's on, and it also  blocks us from recording programmes

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Message 10 of 28
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Re: TV guide to be announced

There seems to be a lot of people with this problem, including me.  I have tried all the various help points but nothing works 

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