Hi leefletcher25,
Thanks for posting on our community forums. Sorry to hear that you're having issues with your Virgin box rebooting, we understand the frustration caused when this happens.
Looking remotely from our end with the details you have provided form your community profile we can see there is an issue which will be affecting your services. This has been reported and the estimated fix time for this is the 18th Feb at 10.00.
The faults ticket for this is F008581814. You will experience intermittent services due to this issues, but rest assured we are working as quickly as possible to get this problem resolved.
Kind regards Jodi