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TV box no power

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My TV box won’t turn on, no lights at all. No power. Please help 


Very Insightful Person
Very Insightful Person

Assuming you've checked this in multiple power outlets to eliminate a wall-socket fault, and another mains-powered device works in the same socket, you should do one of two things.

1: Wait on here for a VM staff member to respond, this may take a couple of days

2: Call into TV faults to report this. 150 from a VM phone or 0345 4541111 otherwise.

Be aware - TiVo boxes are no longer supported for fault replacements, and you'll be replaced with a V6 instead. It runs the same software as you're used to, but on a much newer box that is far improved - but with the crucial difference that VM home broadband is required. Do you have this?

TiVO boxes are now being withdrawn. You will be offered a V6 TiVO instead. It is a better piece of kit, but relies on your VM Broadband hub & connection as well as the coax cable to operate.

They may try to offer you a conversion to the TV360 platform. You do not have to accept this, it is entirely voluntary & if you want to stay on the existing familiar TiVo-software using a newer V6 box - you can.

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Forum Team
Forum Team

Hi @Jadenc1996,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm really sorry to hear you're having problems with your TV Box not powering on. I've taken a look on our side and can see you have spoken with our team, and have since booked a Technician.

Please let us know how things go after the visit, or if you need any further assistance and one of the team/community will be happy to assist.


Reece - Forum Team

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