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Pholroyd
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TV Remote not working

My TV remote is no longer working. None of the buttons have any effect except the 'home' button with causes a bell sound on the TV. The TV control App on my phone does not work either. Any suggestions? I have tried holding Info button until green light flashes twice and then pressed thumbs up three times, then OK. Batteries are new and have been replaced..

 

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Martin_N
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Re: TV Remote not working

Hi Pholroyd,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about this. I would recommend checking out this link for help with remotes: https://virg.in/remotehelp 

 

You can check this one out for information on damaged remotes: https://virg.in/lostremote

 

^Martin

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C-Bithell
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Re: TV Remote not working

Hi there my name is Chris Bithell I am a virgin media technician

Please send me your account number and site ID and i will get you one posted out today

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!


Here to help! I'm a technician helping out whilst working from home. Find out more


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Pholroyd
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Re: TV Remote not working

Thanks, Chris. I switched the Tivo box off and on and that fixed it.
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