TV Remote for elderly relative

[Julia_62]

Hi there, my elderly father in law, who is a virgin media customer, is struggling with the remote. Too many buttons which he struggles to navigate. Do you provide a simpler remote that he can use? Thanks 

[newapollo]

Hi @Julia_62 

A member for the Forum Team should be able help you out with this when they pick up your post in a day or two.

Although the following remote hasn't got less buttons, it's larger in size.

Info below from https://www.virginmedia.com/help/accessibility 

High Contrast Virgin TV V6 box and TiVo box remote control

Our high contrast Virgin TV V6 and TiVo® box remote is available to all our customers with accessibility needs who may benefit from it.

All Virgin TV V6 and TiVo® remotes offer the following features:

• Buttons of different shapes to make using them easier.
• Curved sides so you know which way it's facing.
• A raised indicator on the 5 button.
• Audio feedback cues on the TV.
• Audio description available.

[Ashleigh_C · Accepted solution]

Hi there @Julia_62

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that your Father in Law is struggling with the remote and a big thank you to @newapollo for their advise. 

I'd be more than happy to look into this and arrange a high contrast remote for you? If you would need this arranged please do let me know and I will pop you a message to arrange. 

Thank you. 

[Julia_62]

Hi Ashley that would be great I’ll look forward to hearing from you 

Julia 

[Ashleigh_C]

No problem @Julia_62 

I'll pop you a PM no so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again.