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Alan3842
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TV Pixelation

I am in area reference 21.  My TV picture has been pixelating intermittently for some time now.  It seems to be on live tv only and particularly BBC1 HD.  I have followed all the recommendations, including checking and tightening all the cable connectors, replacing the HDMI cable, trying different HDMI ports, resetting the TiVo box and doing the online TV test.  The service status for the area is not reporting any problems but that has ben the case through most of the lock-down period.  Is there any way I can check the signal strength or signal-to-noise ratio?  I really would appreciate some help with this issue.

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Lisa_CC
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Re: TV Pixelation

Welcome to our Forum Alan3842 and sorry to hear you're having pixelation issues when watching live TV. 

 

Can you tell us whether it happens when watching On Demand or recorded channels? I've looked at your TV network and can see some issues but want a clearer picture as to what you're experiencing to help us with diagnostics.

 

Thanks,

 

Lisa

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Alan3842
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Re: TV Pixelation

Hi Lisa,

Thanks for your response.

I haven't noticed the problem when watching On Demand or recorded programmes.

Kind regards,

Alan

 

 

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Gareth_L
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Re: TV Pixelation

Hello Alan3842

Do you still need this looking at?

I am happy to help if needed 

Gareth_L

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Alan3842
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Re: TV Pixelation

Hi Gareth,

The problem still persists, so I would like you to investigate and resolve please.

Kind regards,

Alan

 

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Gareth_L
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Re: TV Pixelation

No problem at all Alan3842

I am more than happy to take a look at this for you 

I will need to send you a private message to pass security 

If you can check the purple envelope top right of your screen that would be great

Regards                           

Gareth_L

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Gareth_L
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Re: TV Pixelation

Hello Alan3842

Just a quick message to see how the visit went 

Fingers crossed all is okay now

Gareth_L

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Alan3842
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Re: TV Pixelation

Hi Gareth,

The visit went well and all seems to be OK.

Thanks for your help.

Kind regards,

Alan

 

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Gareth_L
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Re: TV Pixelation

Thats great news Alan3842

If you need anything else please pop back on here 

Gareth_L

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Alan3842
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Message 10 of 14
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Re: TV Pixelation

I had a V6 box fitted three days ago, which is great and I thought the problem was resolved until today, when I had bad pixelation on BBC1 HD!!  As before, it’s intermittent.  Any thoughts?

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