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CHICO58
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TV PIN ON MAC

Hi, I have tried to watch a film on my MAC but it asked for my pin number,  we have not reset it from 1234 and it works on the TV but not on my MAC.   It just keeps locking me out.  Can anyone help me please?

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newapollo
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Re: TV PIN ON MAC

Hi Chico,

have you tried changing your pin on the Tivo box and then attemping again on your MAC? It may have been corrupted. You can always change it back again.

Dave

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CHICO58
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Re: TV PIN ON MAC

No that didn’t work. Thanks for the suggestion though. 

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Beth_G
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Re: TV PIN ON MAC

Hi CHICO58,

 

Welcome to the community and thank you for posting. I'm sorry to hear you've been having some issues with your TV pin.

 

Do you have this issue with the pin when watching a film from another device? If you're unsure or you able to try for me?

 

Many thanks,

 

Beth

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CHICO58
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Re: TV PIN ON MAC

Hi Beth

 

I have watched films on my TV and on my iPad and the pin works on both of these. It’s just tge Mac it doesn’t work on. 

I would be grateful for any help you can give me. 

Christine

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BenMcr
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Re: TV PIN ON MAC

The PIN on the V6 and TiVo box and on TV Go are not connected to one another.

The default PIN for TV Go is 0000, not 1234.
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I work for Virgin Media - but all opinions posted here are my own
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CHICO58
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Re: TV PIN ON MAC

Thanks. That worked!  I use my normal pin for my TV, phone and iPad but the Mac was 0000. 

thank you very much

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