I have a Tivo box that was working fine until a week or 10 days ago. It started turning itself on overnight, and ever since then most of the channels say 'To be announced', and don't show the programmes.
I can get the programmes OK if I choose the channels, but it means I don't know what's on unless I go online and check a tv guide.
Also, I can't set a recording because it doesn't have the timings. If I record a programme I'm watching, the recording is titled 'To be announced'.
I tried going through the Settings > Network > Connect to the Virgin Media Service now, but it keeps telling me the network cable is unplugged. It isn't. It's connected to both the router and the box.
I've also tried turning it off and on again. Still doesn't work. Any thoughts/suggestions on how to sort it out, please?
And yes, it's all sorted now, thank you. I rang 150 - twice, because the automatic diagnostic disconnected me. The helpdesk person tried to run a signal through to the box, which didn't help, but he arranged for an engineer to visit. Adam, the engineer, came and fixed the problem quickly and efficiently - he was also friendly and helpful. All in all, a good outcome.
Thanks for confirming Jim. I think I've been able to locate your account, and I believe the best solution at this stage will be to book a tech-visit. I'll send a PM shortly to confirm a few details & hope to hear back from you soon.