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TV Control App doesn't work away from home

Ok so I have a Virgin App named TV CONTROL where I'm supposed to be able to record programmes from my phone even if I'm not at home, however this does not work, it can't seem to 'connect' to the Tivo box.  If I'm at home yes it works, only if the Tivo box is turned on from standby.  I'm wondering if there's a solution to this.

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Re: TV Control App doesn't work away from home

Change the power settings on the TiVo to "low power connected" or something similar to that.

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