Virgin Media Community

[Steve1973]

Can any tell me why i can't recieve BBE East , but can Anglia ??

[japitts · Accepted solution]

Where are you? (Geographically)

[Jodi_S]

Hi Steve1973,

Welcome to our community and thanks for posting. How are your TV channels since your last post? Are you still unable to receive BBC East? Please let us know which area you are in as our valued member japitts has asked. If there is an issue we can get this reported for you.

Kind regards Jodi. 

[Steve1973]

Hi thanks for getting back , we live in Essex 8 miles form Chelmsford, very can receive BBC London and BBC south East, i can receive BBC E from my TV Ariel.

Thanks

Steve 

[Megan_L]

Hi Steve1973,

Thanks for your post on the forums, I have another post here - BBC East - which may be helpful to you as it seems along the same lines as your issue - plus it has an answer to the problem 🙂

Please check it out and follow the answer.

Thanks,

Megan_L

[Steve1973]

thanks , we can view BBC look east via the Ariel , its very frustrating to have to come out of VM to view look east. more importantly BBC London does not cover here very often where as BBC East is always covering news stories in my area .

I think VM need to re think its policy 

Thanks 

Steve

[Megan_L]

Hi Steve, 

Thanks for coming back to me about this, also thank you for your feedback on how you think we could make things better.

I am sorry for the inconvenience this has caused and we are always looking for ways to improve in the future.

Thanks,

Megan_L

[newapollo]

Hi Steve,

If you type Look East in the search bar in iPlayer you will see Look East, with around 3 episodes of the regional news for Norfolk, Suffolk and Essex. The episodes expire after around 24 hours

[japitts]

You can often find alternative regional variations of BBC1/ITV around the ~850 or ~870 EPG positions. And also use the iPlayer app to alter your default region - and pick up your preferred BBC regional programmes - as mentioned.

[nodrogd]

Chelmsford is fed from a very complicated headend setup in Basildon, as this serves both sides of the Thames.

The prescribed region is London on 101 & 103.

The alternative regions are:

858 - BBC South East

870 - Anglia West

871 - Meridian South East

There has only ever been provision for one alternative region for BBC on cable & two on ITV. So its either use the iPlayer or your aerial.