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TV Box issue/ getting hold of help!!!

My Tivo box  isnt working. I have an error message saying ..."due to an issue on my account contact Unknown" (not useful) I also cant watch Virgin TV GO online using the account details. Both TV and online were working fine previously. No problem with billing.

Biggest issue is I cant seem to get hold of anyone at Virgin to look into it. Endless wait times on  help no 150. Have tried the service status page -(keep getting  "Oops somethings broken..." page/useless message. Have also submitted mobile number which sends a link to another useless fault checking service.

Basically had this issue for some time now. I pay for  a high tier package. No one is answering at the call centres and all the online fix it pages have me going round in circles. 

Desperate!!! any tips?

 

 

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Re: TV Box issue/ getting hold of help!!!

150 for faults. 151 was decommissioned years ago.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: TV Box issue/ getting hold of help!!!

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: TV Box issue/ getting hold of help!!!

apologies meant 150

 

Thanks 

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