Virgin Media Community

[garysgourmet]

Good morning. 

I am currently in the process of sending back my TV Box. However, in my packaging I did not receive a Terminator Screw to complete the final stage of deactivation. 

Please help,

Gary

[japitts]

Which TV box are you sending back - a TiVo, V6 or 360? Are you keeping any other services, such as broadband?

What do you mean by a terminator screw?

[garysgourmet]

Thank you for the speedy reply. 

On the “Disconnecting your Virgin TV box” instructions, step 4 says the following;

”This step is really important. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap.”

I did not get a silver terminator cap in my packaging to send back. 

In regards to the box itself, I think it’s a TiVo box. 

Thanks,

Gary

[garysgourmet]

On further investigation, I think it’s a V6 Box. 

Gary

[japitts · Accepted solution]

I did contemplate posting this earlier...

You can view photos of the different boxes if you're not sure... https://www.virginmedia.com/care/tv-fault/which-tv-box 

[garysgourmet]

Thanks for that. 

I can confirm it is definitely the Virgin V6 TV Box.

[Serena_C]

Hi @garysgourmet

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding the silver terminator cap, I'm sorry to hear you did not receive this. I would like to raise this with the Area Field Manager now to see if we can get a silver terminator cap dropped round to you. I was unable to locate your account from the email address provided, so I shall send a private message now to obtain the details required.

Best wishes,

Serena

[garysgourmet]

Hi Serena. 
Thank you and yes please do. 

Gary