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bermudawallace
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TIVO remote not working properly

Tivo remote. Certain buttons have stopped working and not sending a signal

Do I need a new remote and how do I get one?

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Paulwheeler
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Re: TIVO remote not working properly

If you contact virgin and explain the issue they should send you a replacement 

I work for Virgin Media, but all opinions are my own.
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bermudawallace
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Re: TIVO remote not working properly

I have been trying to do that. Call centres are not open. I'm going in circles. How do I contact them to order a new one? 

Cheers 

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Paulwheeler
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Re: TIVO remote not working properly

Have you tried the online chat option?

I work for Virgin Media, but all opinions are my own.
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bermudawallace
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Re: TIVO remote not working properly

I thought this is it. So where's the online chat option. Thanks 

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Paulwheeler
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Helpful Answer

Re: TIVO remote not working properly

Its on the virgin media homepage,like a pop up box

I work for Virgin Media, but all opinions are my own.
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bermudawallace
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Re: TIVO remote not working properly

I'm still going in circles. I just need to order a new remote. I didn't expect it to be this complicated. Thanks but I can't find the online chat option 

 

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Paulwheeler
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Re: TIVO remote not working properly

Screenshot_20200616-215127_Web.jpg

I work for Virgin Media, but all opinions are my own.
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Chris_W1
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Re: TIVO remote not working properly

HI bermudawallace, we have responded on the other post ^Chris 

Audaxsteve
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Re: TIVO remote not working properly

I have the same problem with several remote control buttons no longer working including up, fast forward, rewind and pause. I assume it's the remote that is faulty and needs replacing but TiVo box also quite old. I tried the self diagnosis online and called 150 but could not get through to anyone.

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