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TIVO power cable replacement

I have been trying to get through to get a replacement TIVO box power cable as the connections from the adapter to TV has split.

After 12 hours on Monday I managed to get SYED through messenger to confirm a replacement was in the post.   STILL NOTHING, 

I have no TV as only have virgin cable at my house !!

Anyone know where I can go any buy one ?,   fed up waiting on Virgin, nothing on my account showing anything has been sent, 

Spending hours jn the queue to get through to customer care and being cut off.

Fed right up with no help from VIRGIN at all.

 

 

 

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Re: TIVO power cable replacement

Hi Jaytwin007

 

Welcome to the Community and thank you for posting. 

 

I am very sorry for the delay in response and to hear of your experience. 

 

Unfortunately I have been unable to locate your account via your Community details. Can you please confirm if you have received or purchased a cable since your last post to us?

 

If you let me know, I will be happy to assist further. 

 

Thank you 

Nat
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Re: TIVO power cable replacement

Hi Nat,  Ive had 2 lots if cables sent with the lasr recd on Friday from a conversation with Virgin on Monday and both cables are wrong.  1st cable was just a tv aerial adapter cable, 2nd was a power paxk but does not fit my tivo box.   v v frustrated, ive purchased 1 fron gumtree as needed urgently for £20, can i get a refund on that.  

 

v frustrated and annoyed customer

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