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Catus22
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TIVO box won’t verify

Installing new TiVo box. All stages installed on guided set up until it comes to the final verification stage where it won’t connect - error C219.

Please help

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LittleMick73
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Re: TIVO box won’t verify

Hi you need to phone and activate the box.Regards Micky
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Catus22
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Re: TIVO box won’t verify

I have several times. Waited the advised 2 hours too. Seems that the TiVo box won’t run solely off WiFi which the customer advisor assured me it would

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Very Insightful Person
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Re: TIVO box won’t verify

It needs a coaxial connection, all VM boxes do

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Catus22
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Re: TIVO box won’t verify

It’s a shame that the VM sales department aren’t aware of this. I was “sold” the TV package on only needing WiFi connection which I could set up myself without an engineer. As with the previous poster, my tv is some distance away from my hub in a completely different room. Another soon to be ex customer...

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LittleMick73
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Re: TIVO box won’t verify

Hi have you not got a cable coming in from outside then a box on the wall inside from which a coxial cable connects to the TiVo box, if not you need an engineer to come and install it, because nothing will work without it.Regards Micky
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Catus22
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Re: TIVO box won’t verify

Yes I have but like the previous poster my tv is quite a distance away in another room. I raised this as a potential issue with your sales representative but was assured it wasn’t an issue as I could self install using only the WiFi network. It seems this is a reoccurring problem as many customers have raised this issue of mis-selling online yet nothing seems to be done from Virgin Media to rectify it. 

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LittleMick73
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Re: TIVO box won’t verify

Hi I don't work for virgin this is a public forum I'm a customer like you that tries to help on here, it will be possible for the engineer to run a cable as long as is needed, it's unacceptable that virgin staff are so ill informed. Regards Micky 

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Catus22
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Message 9 of 15
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Re: TIVO box won’t verify

...but at a cost of a £100 call out fee right? Cable needs to be run under carpet and through walls 🙄

Feels like technology from 1993.

I’m ditching it and sticking with my Amazon Fire stick 😃

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Cueball99
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Message 10 of 15
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Re: TIVO box won’t verify

To be fair, the clue is in the name, CABLE TV.

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