Virgin Media Community

[BigAl1234]

Playback blocking then stopping.  This goes on for a minute or two before picture OK again.  Faulty hard drive?

[japitts]

Does live TV work ok? How about if you pause/rewind?

[BigAl1234]

Live TV OK.  It's only when I playback a recording and it's intermittent.  But it is getting more regular - once a day.  I have not tried pausing/rewinding.  It resolves within a minute or two.

I'm just off the phone to Virgin Media help.  He asked me to pull out white cable (aerial) and switch off at back of box.  I turned it back on when asked and they told me try watching something to see if situation was resolved.  Watched a few minutes of a recording, but nothing untoward happened.

Thank you for any assistance.

[japitts · Accepted solution]

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@BigAl1234 wrote:

Live TV OK.  It's only when I playback a recording and it's intermittent.  But it is getting more regular - once a day.  I have not tried pausing/rewinding.  It resolves within a minute or two.

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Hard drive problems then. Not likely to self-resolve, but may well get worse over time.

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@BigAl1234 wrote:

I'm just off the phone to Virgin Media help.  He asked me to pull out white cable (aerial) and switch off at back of box.  I turned it back on when asked

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The white cable is your coax that carries the TV signal. So all they've done is reset the box. A bit like pixellation on live TV - one reset won't hurt, but if symptoms return/persist, then there is an underlying issue.