TIVO box dead and getting support

[dajester]

Is there some way of actually getting any support? Online chat bots waste your time then say wont help. No answer if you try and phone.

Not really a tricky problem to resolve, the TIVO box is dead with the pleasant smell of failed electronics. I will not be plugging it back in to see if it boots up.

[Molly_T]

Hi dajester, thank you for getting in touch to bring this to our attention!

Sincerest apologies for your TIVO box issues and difficulties getting in touch. 
I will be able to support getting this resolved for you, we will need to send a technician out to check over the box and replace it. I will send you a PM to confirm a few details and get this booked in! You will find the PM in the top right corner of the page in your Inbox. 

All the best

[Molly_T]

Hi All, 

Thank you to dajester for PMing with me! A replacement box has been arranged and set to get this sorted. 
I hope it arrives with you as quickly as possible - please do let us know if you have any further issues we can support with!

All the best.