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DottyDodi
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TIVO Netflix frustration:

My Virgin TiVo times me out of Netflix (channel 204) after 25 minutes.  I restart the box and WiFi and then 25 minutes later I am shut down again.  In this Lockdown I am now getting fed up with Virgin.  How can I correct this frustrating fault?

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japitts
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Re: TIVO Netflix frustration:

Which TV box do you have? Can you check here before anyone advises further? Different boxes connect to the 'net differently.

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DottyDodi
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Re: TIVO Netflix frustration:

I have just arranged for a newer TiVo box model.  I am told it will probably help.  It will arrive on Wednesday.  I hope it works

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japitts
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Re: TIVO Netflix frustration:

I suspected you were using a TiVo, sounds like you've got a swap to a V6.

Good outcome.

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idlecat
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Re: TIVO Netflix frustration:

How did you manage to contact them to arrange getting the new box? I’ve been trying since well before Christmas with no success.

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DottyDodi
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Re: TIVO Netflix frustration:

Amazingly, after 4 days and 3 hrs today, I posted my original post then did one last call.  I got through to the Asian sub continent call centre (international ring tone) and just said cancel my Virgin I’ve had enough.  Put through to “supervisor” level as I was determined to leave.  Spoke with Colin from up north and the matter was sorted... should get new TiVo box on Wednesday and engineer to check a down line problem with the signal and a better deal.  So I am staying with Virgin for a bit longer.

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