Virgin Media Community

[DottyDodi]

My Virgin TiVo times me out of Netflix (channel 204) after 25 minutes.  I restart the box and WiFi and then 25 minutes later I am shut down again.  In this Lockdown I am now getting fed up with Virgin.  How can I correct this frustrating fault?

[japitts]

Which TV box do you have? Can you check here before anyone advises further? Different boxes connect to the 'net differently.

[DottyDodi]

I have just arranged for a newer TiVo box model.  I am told it will probably help.  It will arrive on Wednesday.  I hope it works

[japitts · Accepted solution]

I suspected you were using a TiVo, sounds like you've got a swap to a V6.

Good outcome.

[idlecat]

How did you manage to contact them to arrange getting the new box? I’ve been trying since well before Christmas with no success.

[DottyDodi]

Amazingly, after 4 days and 3 hrs today, I posted my original post then did one last call.  I got through to the Asian sub continent call centre (international ring tone) and just said cancel my Virgin I’ve had enough.  Put through to “supervisor” level as I was determined to leave.  Spoke with Colin from up north and the matter was sorted... should get new TiVo box on Wednesday and engineer to check a down line problem with the signal and a better deal.  So I am staying with Virgin for a bit longer.