My Tivo crashes every 15 - 20 minutes. I have rebooted, followed all online advice, carried out an online test without success ("something has gone wrong with the test").
Also annoying (but less so!) ... for some time I've not been able to get CNN through Tivo. I had the same problem a few months ago on the main (V6) box, eventually it was replaced which fixed the issue.
Welcome to our Community and thanks so much for your first post - I was sorry to understand that you're having some issues with one of your boxes crashing and also the lack of a certain channel.
I have been able to locate your account from your forum information in order to take a look at your services - I can see that it's been around a week since it was last rebooted; how have things been looking since your post last week; any improvement?
In regard to the CNN channel - what seems to be the issue with it? Are you getting any error messages when you try and view it? The channel is avaialble on all our packages on channel 607
Keep us posted and pop back if you're still having issues with the rebooting TiVo
I've reset / rebooted the Tivo box - following the 'clear and delete everything' procedure.
Although I lost all of my preferences and recorded shows, that seems to have fixed the regular crashing problem.
However CNN remains un-reachable.
I also get this message on Channel 603 (Sky news). That's not a problem because I can watch 602 (HD).
Today I re-started the Tivo box a couple of times with no success.
The error message follows:
THERE IS A PROBLEM WITH THE SIGNAL ON THIS CHANNEL. PLEASE REBOOT YOUR TIVO BOX. IF THIS KEEPS HAPPENING, PLEASE VISIT VIRGINMEDIA.COM/TV CODE AND ENTER ERROR CODE W02.
Basically I'm directed on the site to turn the box off and on, if that doesn't work then call a member of the helpful Virgin team. I spoke to no-one directly, but got a series of pre-recorded messages and which basically referred me back to the site - and promised me a text with link, which didn't arrive but I assume directs me to the same non-human site that I've spent some time on this morning.
I also followed the missing channel procedure directing me to TV CARE. For some reason the screen will not accept my inputs, it ignores the controller so I cannot access either Missing Channels or Reset My Pin.
So I'm still unable to get CNN.
Once again, I had the same problem on the main box, it took three engineer visits and two new boxes to fix.
I get none of the channels you list. To be clear, I get the error message on Film4, Film4+1, 4Music, More4+1,BET, Dave, Yesterday, Drama, Really and Sony Movies. I went through the entire channel list, I get the same error messages on the following channels:
Thanks for replying, sorry to hear the TV connection fault is on-going. I have been doing remote diagnostics and have been alerted to a line fault affecting all services in your area [ref# F008196218] this is still occurring and our engineering teams are working on getting this sorted as quickly as possible. The ETA for fix time is 13 JUL 2020, 09:00. Apologies for the inconvenience.
I notice that @Katie_WT mentioned in her previous post that your area fault was due to be resolved by early July, she may hopefully be able to confirm if this is still ongoing.
Is it only CNN that you can't now receive? Channels that are broadcast on the same frequency, and would confirm a signal fault, are MTV, MTV Base, MTV Hits, MTV Classic, Sky One, Disney XD, Disney Channel, Disney+1, Disney JR, Boomerang, Boomerang+1, Cartoon Network, More4+1 & 4-Music.
If any of those are also affected, then you have a clear signal fault which VM need to investigate and rectify. You can either wait on here for forum staff to pick this up (may take a few days) or call C/S (150 or 0345 4541111) and they should progress the fault immediately.
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