When I connected the box yesterday no virgin media service available message was being displayed.
I 'reset' the box earlier today following the instructions in the help and settings section thinking if i clear the box of previous settings it might resolve the issue, but it seems to be in some kind of loop. I keep getting the Updating stage 2 of 3 page and then the box reboots and goes through the process again. It has gone through stage 1 of 3, 2 of 3 but have yet to see the box reach stage 3 of 3. The box also displays the 'Installing software' screen and goes through each of the steps on that screen.
Do i need a new box or is there anything I can do/try?
Welcome back to the community and thanks for taking the time to post here on the forums.
I'm really sorry to hear of the issues that you're having with your TIVO box. As @japitts advised that our boxes need to be connected and with long periods of inactivity the boxes can lose their connection to the Virgin Media network.
Have you been able to speak to our team to get this looked into further and resolved?
Thanks for your reply. I did speak to VM customer care and they confirmed that my account is fine. They can see the box online on their side. It looks like I will need a engineer out to have a look and possibly a new box.
As mentioned in my first post. I chose the option to reset/delete everything on the box so to start from scratch but although it looks like it has deleted everything it is stuck in a loop. There should be 3 updates according to the message on the screen. Updates 1and 2 look to be installed but the box then displays the Installing Software screen and reboots and then stays in that loop where it applies the updates 1 and 2.
Thanks for coming back to us, I have tried to have a look from our end however wasn't able to locate an account with the details we have for you, so I can try to help I will need more information, I will invite you into a private chat, I will send an invitation into a private chat, once received please click in the purple envelope to accept? ^PDe