Virgin Media Community

[squareiz]

Hello

My Old Tivo box is not updating its TV guide automatically, its been like it for a while, I have to go to settings connect to network every few days to get it to stay up to date.  My other TIVO 6 box is fine.

I have, done all the turn it on and off again, following other suggestions in posts etc, seems like I have exhausted all options to try and fix.

Anyone got any ideas of what to do next?

[japitts]

I'm not 100% what you're reporting, but I suspect I can guess...

You're going into the network connections screen (Home > Help & Settings > Settings > Network), and the regular "calls home" on the left-hand-side are sometimes failing? You're then manually using "Connect to Virgin Media services now" to force a connection, and this is working?

If I'm wrong - please explain.

If I'm right - do you ever see any flashing green lights on the front-left of your box?

[squareiz]

Never see flashing lights, just two constant Leds.

For programme listings only see "To be announced" and "Title not available", this is fixed when Igo through home->settings->network->etc etc etc.

On Connection screen the next up date says 16-Jun and the last update is the time I did the manual steps above.  Hope that explains the problem better.

Thanks for getting back to me.

[japitts]

If your LEDs are constant, this suggests your TiVo's internet connection is working - but your TV Guide showing "To be announced" shows your EPG is not getting updated. I'm really lost as to where a June update has come from, but something's wonky somewhere.

Follow Home > Help & Settings > Settings > Network, and we're looking for 2 specific things here.

1: On the LHS, the box timestamps your EPG update cycles - these should show success roughly every 6hours, or alternatively the most recent failure and the reason. What do you see?

2: On the bottom, you have "Connect to Virgin Media services now". Select this, wait perhaps 15minutes, then recheck this screen and this attempt should be timestamped on the LHS. What's happened?

[squareiz]

OK, when I checked before I started another manual connection/upload, so it states that it is "in progress"

Last successful update says Fri 13/11 01:34

Again thanks for the quick reply