Firstly, could you elaborate on what your issue actually is? It may be that you do genuinely need an engineer, but without explaining why - VM forum staff will only have to ask. So I'll do it now 🙂
Secondly, this forum is primarily a peer-to-peer community setup where VM staff respond further down the line, and the response time is currently around a week. I don't disagree that there are currently issues with the phone lines for C/S & fault-reporting, but that doesn't alter the fact that's the primary method for reporting faults.
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The TV is not functioning correctly (channels not loading/running slow/Freezing) showing red lights (All similar faults to when my previous box broke).
I have switched it off/re-booted likewise with broadband and the issue returns (Broadband/wi-fi working ok).
The phone refers me to the web page which is not of any use to resolve this issue - I have now waited 40 mins twice on the phone and it has eventually just cut off. This method of communication just isn't working.......
There seems no way of reporting this fault, eventually I will be left without TV and no way of telling anyone!
Is there an email address that I could contact that you are aware of - so that someone could call me?
It is so frustrating that there is no means of communicating with Virgin Media other than this forum