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Ropy
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Message 31 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Hi Lucy.

Please escalate.

If it's an interaction between the BBC and Virgin Media, then it is not our job to troubleshoot it.

It's still happening.

Every time I watch  Silent Witness, live or recorded as an example

I too can send a video, but  this has already been done. I don't see any use repeating this action as this just backs up what we're saying.

This is only happening on the VM television box.

It is not happening on my TV.

At least can your tech guys give us some actions to narrow things down?

Here's hoping.

 

 

 

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Message 32 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Hi Catmanv2 and Ropy, 

Thanks for getting back to us, although I'm sorry to hear that this is still on going. 

We'll certainly escalate this with our support team so that investigations can continue.

Could you possible let us know what region of the UK you're in please; rough area is fine, please don't put any specifics such as full address on here. 🙂

Thanks

Mod Team

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Catmanv2
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Message 33 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Thanks

 

Luton for me

 

C

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Forum Team
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Message 34 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Hi Catmanv2, 

Thanks for getting back to us with this information, we'll try to investigate further. 

Thanks 

Megan_L

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VIPerson
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Message 35 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

I'm still getting 888 coming up on Holby City, Death in Paradise and Best Home Cook all on BBC1

I'm in North Herts Thanks for escalating it

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Ropy
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Message 36 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

I'm in London SW19.

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stuartgiles
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Message 37 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Bexley Area 22 for me. 

Did you check the video I sent (as requested)?

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Message 38 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Hi all, 

thanks for getting back to me, and thanks @stuartgiles for the video you posted, it was perfect thank you. 

We've gone back to our support team to have this escalated, and have actually now been able to replicate this in the office.

Our team are going to continue to investigate this and we'll hopefully be back in touch soon with an update. 

Thanks

Mod Team

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flaxthejute
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Message 39 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Glad to see it's not just me. I am in Tayside, if you still need to know.
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Jtallented
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Message 40 of 72
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Re: Subtitles on BBC flashing 888 up in the corner

Surrey here. I’m seeing the exact same thing on recordings of “The Goes Wrong Show” from BBC1. 888 appearing similar to the old teletext in the upper right corner at the beginning and end of shows when there are no subtitles at that moment. 

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