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Debs7
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Stuck on Starting up!

My tv/box keeps freezing when I’m trying to watch live tv or something I’ve recorded, it’s also started switching off completely and all I get is the starting up screen, this time it’s been like this for over an hour, trying to speak to someone at virgin is a joke, thinking it might be time to give BT a go, does anyone else have these issues?? Thank god for fire stick & Netflix

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japitts
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Re: Stuck on Starting up!

Sounds like your box is faulty to me.

I'd call Virgin faults to report it,.

150 from a VM phone, or 0345 4541111 from any other phone.

Choose the options for "I have a fault with my TV service"

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Debs7
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Bad customer help

My TV has been stuck in starting up mode for over 3 hours now & After finally getting through after waiting for over an hour on the phone, They sent a signal across.... no change, I was then told to leave tv switched on and wait 48 hours to see if it works!!! If this doesn’t work, then call back and they will put me through to a senior engineer!!! 🤬🤬🤬 BT is right now looking like my preferred option!!! 

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jb66
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Re: Bad customer help

Tell them to book a technician now and if the magic signal somehow fixes it you can then cancel the appointment 

Debs7
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Re: Bad customer help

They’ve promised me an engineer visit..... 2 days ago... still waiting 

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japitts
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Re: Bad customer help

You can check the status of your booked appointment, and reschedule if necessary, by logging into your "my Virgin Media" online account and choosing "my appointments" from the top menu bar.

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