A couple of months ago there was a large outage in our area and we lost TV for a few days. Since then our service has been really patchy, the main problem is that iPlayer and other on demand services are constantly buffering. The engineer came out 2 days ago and I thought it was fixed but it is worse than ever. I am at a loss as to what to do now. Any help at all would be appreciated.
If you have a TiVo, it has an inbuilt internet connection separate from your home broadband. All the services you've mentioned use the internet, so a good first check is whether the box's net connection is still working.
On the front-left of your TiVo, look for the green LED under the heartbeat symbol - does this flash when you're having streaming problems?
As an aside, if you're having problems using iPlayer, are you able to record your programmes instead?
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Thanks for your post on our Community Forums @Nicken61, and a very warm welcome to you!
We're terribly sorry to hear of the TV issues, if you're able to answer the questions posted by @japitts, that would be helpful, and if you possibly advise me if you're using an Ethernet cable to connect to the broadband services, or if this is over Wi-Fi, that would also be somewhat handy
Thank you for your help in this matter. I have a TiVo box which is attached to the hub with an Ethernet cable. I have been sent a new cable by Virgin and I will replace that later. I don’t know if it is likely to make a difference?