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Streaming recorded programs stalling.

Joining in

Streaming keeps stalling on recorded programmes & Netflix. A link to help rectify the problem was supposedly sent on 3 occasions - nothing received.

I eventually went through the app did all the checks & rebooting my WiFi hub and Tivo box, still no joy. Absolute crap customer service from VM.

I can't wait for my contract to finish, I'm sure that there's better customer service elsewhere


Forum Team
Forum Team

Hi Saddlerlad,

Thanks for your post. I'm sorry to hear you've been having some trouble with your TV service.

Are you also experiencing issues when pausing, replaying and rewinding live TV and are you having issues with other apps too?

Please turn your TV box on and let us know once you have; we'll then be able to run diagnostic checks for you 😊


Very Insightful Person
Very Insightful Person

The TiVo doesn't have WiFi, so rebooting that is fruitless. When you refer to "streaming recorded" content, do you mean multiroom streaming between boxes? Or just watching a recording?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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