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Lesley40
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Sports F1 Channel

Hi Team

Has anyone else been experiencing issues with the F1 channel.  It's been the last 2 weeks - the channel stutters and jumps and is unwatchable.... we pay for the sports package.

Thanks

 

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newapollo
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Re: Sports F1 Channel

Hi Lesley40,

This may a problem with either your V6 or a signal issue. Have you got another VM box to switch over and check if it has the same issue?

Have you made sure that all coaxial connections are snug and tight?

Is the issue with Sky Sports F1HD or SD?

If it's Sky Sports F1 HD and the following channels are also breaking up then it's probably a signal issues if you've done the checks above.

Film 4 HD, S4C HD, Sky History 2 HD, S4C HD, CH5 HD, Sky Sports NFL HD and Star Plus HD.

If it's  Sky Sports F1 SD then you need to check the following channels alibi+1, 4Seven, Sky Witness, ITV2 +1, ITV Be+1, Quest +1, Sky Comedy,Dave ja vu. If they show the same issue then it's a signal issue. In which case you need a tech visit, otherwise it's a replacement box.

Either way you need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Martin_N
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Re: Sports F1 Channel

Hi Lesley40,

 

Thank you for your post. I'm sorry to hear about the issue you're having. 

 

Have you been able to try the suggestions advised by newapollo?

 

^Martin

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