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ChrisBrunt
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Sound but no picture on tv

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DJ_Shadow1966
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Re: Sound but no picture on tv

Hello

Have you tried a different cable ?

Which version of Tivo box do you have is it a V6 ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
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Re: Sound but no picture on tv

Hi ChrisBrunt

 

Sorry to hear of the TV service issues experienced, we appreciate you taking the time to make us aware of this via the forums and welcome to the community.

 

It's been a few days since your post so we're just checking in to see if this is something you still require assistance with? We've also taken a look at your account and the set top box is currently showing as unreachable, this means we're not able to look into the connection in more detail.

 

Can you confirm if the box is currently turned on?

 

Rob

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