Menu
Reply
nannymags
  • 5
  • 0
  • 0
Joining in
681 Views
Message 1 of 8
Flag for a moderator

Some buttons on remote not working

How can i order a new remote control for tivo box , some numbers are not working so having problems changing channels .

I have seen a post that say ring at 8am to order a new one but i am in work @ 7.30 and work for the NHS so dont have any time to hanging on the phone when i get home .

Any other way of ordering please ? 

Thanks 

0 Kudos
Reply
newapollo
  • 6.55K
  • 1.02K
  • 1.63K
Very Insightful Person
Very Insightful Person
676 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: Some buttons on remote not working

Hi nannymags,

Silly question but have you tried changing the batteries?

You might be able to order the remote by signing into My Virgin Media or  clicking on Check service status further up this page, then when the page opens scroll down to the three tabs, broadand, TV and phone. 

Click on the TV tab, then my remote isn't working and follow the prompts. You should be able to order a replacement remote from there

remote.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
nannymags
  • 5
  • 0
  • 0
Joining in
672 Views
Message 3 of 8
Flag for a moderator

Re: Some buttons on remote not working

Thanks Dave ,
Yes tried the batteries first , i will try what you have suggested .
thanks
0 Kudos
Reply
nannymags
  • 5
  • 0
  • 0
Joining in
667 Views
Message 4 of 8
Flag for a moderator

Re: Some buttons on remote not working

Hi Dave 

Tried what you said got to order remote then when i confirmed it went oops theres something wrong and please contact by phone .

Thanks

0 Kudos
Reply
nannymags
  • 5
  • 0
  • 0
Joining in
521 Views
Message 5 of 8
Flag for a moderator

Re: Some buttons on remote not working

New remote arrived today and what a suprise they have sent the wrong one , now on phone for another 40 minutes up to now , not a happy person .

0 Kudos
Reply
Zoie_P
  • 2.95K
  • 137
  • 236
Forum Team
Forum Team
408 Views
Message 6 of 8
Flag for a moderator

Re: Some buttons on remote not working

Hi Nannymags,
I am sorry to hear this and I can look into this for you, and can get you a new one sent out. I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie

0 Kudos
Reply
nannymags
  • 5
  • 0
  • 0
Joining in
390 Views
Message 7 of 8
Flag for a moderator

Re: Some buttons on remote not working

Hi Zoe
All sorted now , had to ring back another hour wasted .
0 Kudos
Reply
Zoie_P
  • 2.95K
  • 137
  • 236
Forum Team
Forum Team
388 Views
Message 8 of 8
Flag for a moderator

Re: Some buttons on remote not working

I am sorry to hear Nannymags, 

for future reference, You can order a remote form your My virgin media account, in your account go to the Help tab (next to the service status tab)
then select TV faults you can order it this way

thanks

Zoie

0 Kudos
Reply