Virgin Media Community

[SangK]

Hi,

Over the past few months certain buttons on our remote control have stopped working. At first it was just one or two that we didn’t really use but now even the OK button to select a programme from the guide is not working. Does anybody know how to fix this or how do I get a new remote from virgin. We have had this for years since we first decided to move to virgin probably around 7 years so maybe it’s knackered 

[japitts]

You can order a replacement remote here...

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

[newapollo]

Also for now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[SangK]

Thanks, I’ve just ordered a replacement 😊

I will download the app so I can use it whilst I wait hopefully not long