So I've just checked the package listed on my account and it's Mixit. however my last bill says MAXIT. so yeah, someone has been meddling AGAIN with my account. this is the latest in a string of C*** ups on my account. First the automated phone diagnostics system sent an engineer round on the pretence of fixing a telephony fault (and I wasn't able to be present when he arrived so I prepared the phone line area so my wife could deal with it but when he arrived, he needed to do phase one of the 21CV upgrade which was swapping the router out and my wife wasn't prepared to deal with that. so that caused a chain of issues. Then the next day, instead of activating 21CV, someone helpfully DELETED my entire telephony when it was supposed to be transferred (notice I'm not calling it an upgrade...) to 21CV. @Travis_M helpfully was able to restore the telephony while the phone line CS basically told me it was a) my fault and b) next to impossible to get my my old phone number back without waiting 4 weeks, if at all (Travis_M was able to flip the magic switch that restored it in a matter of days. oh what a surprise, the offshore phone agents lying again - or just incapable of performing any real restorative action - you tell me, either way it comes across as dishonest or at the very least incompetence. )
And now this. How many things can get wiped out in one go and how is this any way to treat a customer who has had this very service for a shade over TWENTY YEARS! I signed up to VM cable TV and telephony at this address when it was called ntl and I was an employee. I have tolerated the gradual increases in price (and service) since the broadband was a mere 1meg down (and that was blazing fast!) but my patience is wearing thin and I'm seriously considering how much more of my (not inconsiderable monthly amount of) money this company deserves. My 10 year old son is probably more capable of delivering a better customer experience at this point.
Sincerely - FedUp of Hants.
