on 16-07-2022 12:17
Anyone have anything on 'Smartcard provisioning issue (code 7400') that can help please?
on 16-07-2022 12:39
Smart cards are no longer in use on the network. The box directly communicates with VM servers for its subscription status. I would give faults a call.
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16-07-2022 13:26 - edited 16-07-2022 13:48
Error 7400 is usually caused by an equipment or account change, resulting in a TiVo/V6 being deactivated.
Calling the automated line 0800 9539500 may be sufficient, else clal faults as already suggested.
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on 16-07-2022 13:45
appears to be a dead number
on 16-07-2022 13:48
Previous post edited, I'd misquoted the number from memory.
Automated activations - 0800 9539500
Or TV Faults - 0345 4541111 or 150 from a VM phone.
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on 18-07-2022 14:45
Hey there @boogiemoog, thanks for reaching out to us.
I'm sorry to see that you've been hit with the error code 7400.
May I ask if this is across all TV boxes or just the one?
Let us know.
Kind regards.