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Tallica55
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Slow remote control

My remote control is very slow. Red light takes an age to appear and is working very slowly. Batteries are fine and nothing else has changed.

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newapollo
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Re: Slow remote control

Hi Tallica55,

You should press the buttons faster 😄 

Seriously though you could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Tallica55
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Re: Slow remote control

Thanks Dave. but the text message failed

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David_Bn
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Re: Slow remote control

Good Afternoon Tallica55,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been struggling with the remote control, has this since been resolved or is this still on going?

 

Kindest regards,

 

David_Bn

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Tallica55
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Re: Slow remote control

It's improved slightly but still temperamental.

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David_Bn
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Re: Slow remote control

Can you tell me if you've reset the remote and then attempted to repair the remote to the TV?

 

It may be worth looking at this handy guide to assist you further - Remote.

 

Kindest regards,

 

David_Bn

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Tallica55
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Re: Slow remote control

Thanks for that buddy. Haven't tried to reset the remote but will maybe give it a go. I'm a bit of a technophobe, alas!

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David_Bn
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Re: Slow remote control

Thanks for confirming, give it a try. 

 

Should be fairly straight forward with the steps on the link

 

Fingers crossed this works for you!

 

Kindest regards,

 

David_Bn

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